SHIPPING TIMES & COSTS

Standard Shipping - from $8.95 Flat Rate Australia:

• FREE! standard shipping on orders over $50.
• FREE! Extra Cover up to $100 order value for damage or lost while in-transit. (more details below)
• A guarantee next business day dispatch.
• Shipping Includes Automatic Tracking.
• Choose (Safe drop) if not going to be home or Signature on Delivery. (Futher T&C below)
• We choose Australia Post to delivery your orders
• Standard Shipping delivery times can range from 1-10 business days.

See Standard Shipping estimates to major towns in business days below:

• Mid North Coast 2-4 days.
• Sydney 3-4 days 
• Tamworth 4 days
• Orange 4 days 
• Canberra ACT 3-4 days
• Melbourne 4-5 days
• Adelaide 4-5 days
• Tasmania 6-7 days
• Brisbane 3-4 days
• Sunshine Coast 3-4 days
• Toowoomba 4 days
• Bundaberg 5 days
• Rockhampton 5 days
• Mackay 6-7 days
• Townsville 6-7 days
• Cairns 6-7 days
• Perth 7-10 days

Note: Some outer regions and rural areas from major towns & cities may expereince longer delivery times.

Express Shipping - from $11.95 Flat Rate Australia***

• FREE! Express Shipping over $80 (Express Shipping has to be selected during checkout)
• FREE! Extra Cover up to $100 order value for damage or lost while in-transit. (more details below)
•  A guarantee next business day dispatch.
• Shipping includes Automatic Tracking.
• Choose delivery with (Safe Drop) if not going to be home or Signature on Delivery. See further T&C below.
• We use Australia Post for Express Shipping.
• Express Shipping times range from 1 - 4 Business Days.

Note: Some outer regions and rural areas from major towns & cities may expereince longer delivery times.

* Next day delivery is only available for Sydney.

** Some bulky items are only available with Standard Shipping and is usually mentioned in the Delivery Tab section for those products.

*** Dangerous Goods items such as Hair Spray, Aerosoles, Flammables, Nail Polish and some hair colours cannot be delivered by Express Shipping.

Customers can use this Australia Post Calculator to estimate delivery times from Port Macquarie NSW 2444: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Customer Collection - FREE!

If you live local or visiting Port Macquarie NSW, a great option is to buy an item online and collect from our Settlement City Salon. Simply select this option during check out process.

• It's FREE! to collect your item.
• Orders placed on business days by 2pm AEST, can be collected Next Business Day after 10am.
• Ensure you bring I.D. with you and a copy of the order.
• Collect your items from: The Hair Hub, Shop 32, Settlement City Shopping Centre, Port Macquarie NSW 2444.
• You can call 02 65848118, to check if your order is ready.

Note: Customer collection is only available during Monday to Friday and is not available on weekends or public holidays.

Please Note: We will work with Australia Post on our customers behalf for claims, however response times for Australia Post to investigate for lost or damage can range from 1-2 weeks, after submitting an enquiry online with Australia Post.  More details about Extra Cover and lodging for compensation is available at Australia Post Website. Please ensure you take photos of packaging and contents, you may also be required to visit your local post outlet (if requested by AP) with contents and packaging for inspection. 

General Shipping Term & Conditions

• A guarantee 24hour dispatch (except Public Holidays).
• All prices quoted for shipping are in Australian Dollars (AUD) and include GST. We reserve the right to vary the shipping prices displayed on our Website from time to time.
• Gift Certificates are delivered by Registered Post for only $4.95,  FREE DELIVERY if your Gift Certificate purchase is $50 and over. Allow 1-3 days for delivery. Registered post by Australia Post, allows for safe delivery of your Gift Certificate into the right hands.
• The Hair Hub online store have no control over and makes no warranty in relation to the performance of the Australia Post or any other company which we may use to deliver your consignment.
• If you would like your parcel delivered to a different address, to your billing address, please specifiy an alternate delivery address.

Shipping - Signature on Delivery

This is your safest option as someone will be there to recieve and sign for your delivery.

Please Note: If no one is available to sign for your delivery, Australia Post will take your parcel to the nearest post office for collection.

Shipping- Safe Drop (No Signature)

This is a safe drop option, which allows your parcel to be delivered when no one will be available to receive and sign for your parcel. Therefore a SIGNATURE will NOT be added to your Parcel Post.

Important Note: If this option is selected when completing your order, or customers give intructions directly to courier companies to have parcel delivered with Safe-Drop,  The Hair Hub will not accept liability for any stolen, loss or damage to your items after delivery has taken place when customers choose to have parcels delivered as a Safe Drop Option without a signature.

Australia Post Information

Australia Post offerr door to door delivery on most areas across Australia.

In somes cases, and in some delivery areas, Australia Post at their discretion will take your parcel directly to your nearest post office for collection.

Australia Post will provide automatic tracking notifications.

Dangerous Goods

Health & Safety is important to us; Items Classified as Dangerous Goods, like but not limited to: Hairspray’s (Aerosols), Flammables, some Hair colours, bleaches, peroxide and Nail Polish cannot be delivered via Express Post, but will be delivered via standard shipping on road or Rail only.

Please Note: Where possible, we have indicated items Classified as Dangerous Goods in the "Delivery Information tab" for each item.

In the event that your item cannot be delivered to your location due to Restrictions on Dangerous Goods, we will contact you. We will credit you the value of your Dangerous Good items to your account. 

If you would like us to check delivery of Dangerous Goods to your Location, please contact us here. Please State "Dangerous Goods" as the subject and provide details of the items you want to receive.

We apologies for any inconvenience caused if unable to deliver your item's which are classified as Dangerous Goods to your area.

NON DELIVERED ITEMS

If your item has not been delivered in the estimated time frames ABOVE, please don’t hesitate to contact Australia Post. Alternatively, we can enquire on your behalf by contacting us your shipping and contact details.

UNCLAIMED or RETURNED PARCELS

If your parcel is returned to The Hair hub by Australia Post, due to parcel not being claimed/collected within time frames shown below or incorrect delivery information was provided by the reciever (customer), we will contact you should this occur.

• Collection of your parcel from Australia Post, must be within 10 business days.

Please Note: Customers will have the option for us to resend their items with an additional shipping charge to their credit card or PayPal account.

or a refund may be provided (Less any shipping Charges). Returns for orders with free shipping, will also be refunded (less shipping costs).

CANCELLATION OF ORDERS

The Hair Hub has the right to cancel your order if for any reason we are unable to provide you with the Products subject to your order and delivery location. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

PRODUCTS MISSING FROM AN ORDER

Should any Product be missing from an order, please email us with the order number and the product code or product name of the Product you ordered, and we will make the appropriate investigations.

RETURN OF PRODUCTS

Any return of Products to us by you will be governed in accordance with our Refunds & Returns Policy.

CONSENT

By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to The Hair Hub business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may unsubscribe at any time from by emailing us.

GOVERNING LAW

The laws of New South Wales, Australia govern these Purchase & Shipping Terms.

ENQUIRIES

Please email us if you have any questions about our Purchase & Shipping Terms.

Shipping Terms last updated 17th March 2020