Payment Terms

Thank you for shopping with The Hair Hub. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing products (Products) via our The Hair Hub website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between RA & JM Wall Pty Ltd A.C.N.145 858 019 as trustee for RA & JM Wall Family Trust trading as The Hair Hub (we, us, our, or The Hair Hub) and you.

 

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, The Hair Hub is not obliged to re-send the order to the correct address at our own expense. If you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions, please contact us immediately.

 

FRAUD PREVENTION

To help prevent online fraud and risk of charge-backs to our business; Our customer service team may contact you via SMS, Phone and or Email and may ask you to confirm your details. If any (1) one off the below details cannot be confirmed, your order will be cancelled.

We may ask you to confirm:

  1. Contact you via your mobile or landline - This is to ensure the phone number is correct and that the person who has placed the order, is the owner of the phone number.
  2. Contact you via your email - We do this to ensure the the email is correct and we don't get an email bounce-back.
  3. Contact you via SMS - again, this is to ensure the phone number is correct and that the person who has placed the order, is the owner of the phone number.

​We thank you in advanced for your under standing in preventing fraud, which can be costly for business.

 

PURCHASE PRICE & AVAILABILITY

All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our shipping costs will be shown in the shopping cart. The total price does not include insurance or any secondary attempts to deliver products to you.

We endeavour to present the most recent, up to date information on our website at all times. Although there may be occasions when some information displayed on website could contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologies for any inaccuracies on item pricing or availability.

In the event of a pricing error has been made, we reserve the right to contact you to ask whether you wish to continue with order at the correct price.

In the event an item may no longer be available or has been discontinued, we reserve the right to contact you to offer an alternative or a full credit of the purchase price (including shipping and insurance costs) to your account or you may ask for a refund.

There are some occasions when online prices do not reflect in-store prices, as some promotions, offers or reductions are only offered through our online store, so we recommend you check the website for the latest prices to make sure you get the best deal.

 

PAYMENTS

The Hair Hub accepts payment via the secure eWay payment gateway. Therefore, you may pay via Visa, Mastercard, American Express, PayPal and Direct Deposit for those who do not have access to credit cards or a PayPal account.

Upon choosing the Direct Deposit option in the checkout process, you will be able to view our Direct Deposit Account Details in the order confirmation page. The Direct Deposit details will also be shown in your order confirmation email. You will then be able to use the order number as payment reference into our bank account after completing your order. Please note your order will only be dispatched once payment is confirmed by our accounts.

Your information must be exactly as it appears on your credit card. If any numbers are different, the order cannot be processed. Be sure to correctly spell names and avoid using abbreviations unless that is how your information appears on your card.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that The Hair Hub does not receive cleared funds after 2 days of you submitting your order, we will send you an email to the email address nominated in your order.

 

SECURITY

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

Payments are processed through a secure eWay payment gateway provider and or Paypal, Our website uses Secure Sockets Layer (SSL) technology to transmit your personal and credit card details. This means absolute security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website servers.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.

 

PROCESSING OF ORDERS

We process purchases on business days, which are Monday to Friday and exclude public holidays in New South Wales. If you purchase any of the Products on a non-business day, we will process the purchase on the next business day.

We will email and or SMS your tracking number once we have shipped your order to you.

 

RETURN OF PRODUCTS

Any return of Products to us by you will be governed in accordance with our Refunds & Returns Policy here.

 

GOVERNING LAW

The laws of New South Wales, Australia govern these Purchase Terms.

 

ENQUIRIES

Please contact us if you have any questions about our Purchase Terms.

 

Purchase Terms last updated 16 November 2016

Based on 711 reviews
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(637)
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(47)
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(7)
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(13)
Amazing

My daughter and I absolutely love the CPR curly soft touch conditioning treatment. It leaves our curls hydrated, shiny, defind and smelling divine

Amazing

My daughter and I absolutely love the CPR curly bounce back sulphate free shampoo. It has transformed our dull curls back to shiny defind curls. Not to mention it smells amazing

Hi apart from the fact that I purchased 7.00 and 8.00 instead of 7.0 and 8.0,
I am always happy with my orders.
Thank you

Pure Goddess Shampoo 300ml? and Conditioner

I really love this shampoo and conditioner. It cleans my hair nicely without stripping the highlights I have had done to my hair. It smells really lovely too and I feel that it has made my hair a little thicker and stronger as well.

Volume root lift spray works well on my hair. Little disappointed how long it took to come .

Really happy with the result

My hair was looking a bit dry even though I’d been using O & M shampoo and conditioner. My hairdresser recommended I try this and my hair looks more hydrated and shiny and not dry or frizzy now

Excellent

Great product

The wand broke after the first use.

Great product great price shipping good

Nice Headbands

The selection of colours are good and I like that you can choose specific colours online. They are not as stretchy as other brands but still work well. Primary school age is ideal, High school age they are a bit tight.

Fascinelle Reequilibrating Shampoo

This shampoo did a great job of settling down my oily hair issue.

WOW amazing

Fanici-Full instant hair colour, spun sand, such a good product, you wash the hair then add the Fanci-Full, then dry and style your hair so easy, the colour blends in with your own and covers the grey, the lady that cuts my hair loves the affect she tells her other clients, have used the steel grey and it makes your hair so shiny, can recommend this product.

O&M Hydrate Shampoo Bar 70g

Lip Cream

Colour is much brighter than image displayed

Serious Teal

Great product. Definitely serious teal in colour. I found it easy to use by myself but better lighter results if someone else sprays it for you

Hair hydration

These products make my curly, prone to frizz, hair feel clean and soft, without weighing it down. Lightly fragranced.

O&M spray wax

Love this spray wax, hard to find in the shops, got it from Hair Hub, easy to order and quick delivery, will definitely order from them again, many thanks, Linda

Vegan good

.ove how my hair feels after a wash.

Juuce moisture mask 1 litre

Absolutely amazing hair mask, deeply moisturising, calms frizz & adds strength and shine to the hair. The best hair mask ever.

CPR phase 1

Great leave in taming moisturizer for curly/ wavy hair. Keeps everything calm without being heavy or greasy .

My search is over!

Love, love, love it ❤️. My hair is back! Soft, silky and shiny. So much so, people have commented how healthy it looks. I have been looking for a chamomile conditioner for about 30 years, ever since Blackmores ceased making their hair products. Only wish I had found it sooner. Thank you Marc Daniels 😊

K
Juuce Kinky 150ml
Kathleen McNaught

Juuce Kinky 150ml

Really good hair mousse

I was very pleasantly surprised with this hair mousse, after resisting to buy hair mousse for years I tried it out at my hairdresser and decided to buy some. It is not crunchy or sticky and holds great 👍🏻

Compliments Juuce Blonde Shampoo

Compliments Juuce Blonde Shampoo which I really love. Hair feels silky soft and is has no yellow brassy look. Wonderful!